Shipping Policy
Thank you for shopping with Eloura. We’re committed to delivering your order as quickly and safely as possible. Please review our shipping policy below.
1. Processing Time
All orders are processed within 1 to 3 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order has shipped.
2. Shipping Rates & Delivery Times
We offer the following shipping options:
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Standard Shipping: 5 to 10 business days
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Expedited Shipping: 2 to 5 business days (if available)
Shipping rates are calculated at checkout based on your location and selected shipping method.
3. Domestic Shipping
We currently ship within the United States. If you’re outside this area and are interested in our products, please contact us to check availability.
4. Order Tracking
Once your order is shipped, you will receive a tracking number via email. Please allow 24 to 48 hours for tracking information to become available.
5. Lost or Damaged Packages
If your order is lost or arrives damaged, please contact us at info@elourahair.com as soon as possible. We’ll do our best to resolve the issue quickly.
6. Shipping Delays
Please note that delivery times are estimates and may be affected by factors beyond our control, such as weather, carrier delays, or high shipping volumes during holidays.
7. Contact Us
If you have any questions about your order or our shipping policy, feel free to reach out:
Eloura
Email: info@elourahair.com