Return & Refunds

Returns & Refunds Policy
Effective Date: 04/07/2025

At Eloura, we want you to love your purchase. If for any reason you're not satisfied, please review our return and refund policy below.

---

1. Return Window

You have 30 days from the date of delivery to request a return. After 30 days, we cannot offer a refund or exchange.

---

2. Eligibility for Return

To be eligible for a return:

• The item must be unopened, unused, and in its original packaging

• Proof of purchase (order number or receipt) is required

Opened or used products cannot be returned for hygiene and safety reasons.

---

3. How to Request a Return

To initiate a return, please email us at info@elourahair.com with your order number and reason for return. We will provide instructions for returning your item.

Please do not send your purchase back without contacting us first.

---

4. Refunds

Once we receive and inspect your return:

• If approved, your refund will be processed back to your original payment method within 5–10 business days

• You will receive an email confirmation when the refund has been issued

---

5. Return Shipping

Customers are responsible for return shipping costs. We recommend using a trackable shipping service as we cannot guarantee receipt of your return.

---

6. Damaged or Incorrect Items

If your order arrives damaged or you received the wrong item, please contact us within 7 days of delivery. We’ll gladly replace or refund the item as needed.

---

7. Contact Us

If you have any questions about your return, email us at:

Eloura
Email: info@elourahair.com