Frequently Asked Questions

Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!
1. General Questions
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2. Product Questions
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3. Payment Questions
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4. Shipping Questions
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5. Contact Questions

1. General Questions

What makes Eloura different from other hair-care brands?

Eloura focuses on clean, science-backed formulas that target the root cause of hair concerns. Our products are made with proven botanicals, peptides, vitamins, and scalp-nourishing ingredients — without fillers or harsh chemicals. Every formula is designed for real results you can see and feel.

Are your products safe for all hair types?

Yes! Our formulas work for straight, wavy, curly, coily, fine, thick, natural, and chemically treated hair. They’re gentle enough for daily use and made to improve scalp health and strengthen strands over time.

Do your products work for both men and women?

Absolutely. Hair growth, strength, and volume aren’t gender-specific — but our formulas are especially loved by women looking to achieve thicker, fuller, healthier hair. At the same time, they work just as well for anyone who wants stronger, more beautiful hair, no matter their gender.

Are your formulas cruelty-free?

Yes all Eloura products are cruelty-free. We never test on animals, and we only partner with suppliers who follow the same standards.

2. Product Questions

Which product should I start with?

If your goal is faster hair growth and a healthier scalp, start with Max Growth.


If you want fuller, thicker-looking strands, choose Max Volume.


For overall hair strength, density, and nourishment from within, add Max Enhance (our daily supplement).


Most customers get the best results using all three together.

Can I use Max Growth, Max Volume, and Max Enhance together?

Yes they’re designed to work together. Max Growth supports scalp and follicle health, Max Volume enhances thickness and fullness, and Max Enhance strengthens hair from the inside out.

Are your products safe for color-treated or chemically treated hair?

Yes. Our formulas are gentle and help restore hydration and strength often lost after coloring, bleaching, relaxing, or keratin treatments.

Do your serums leave any residue or greasiness?

No. Max Growth and Max Volume are both lightweight, non-greasy, and fast-absorbing. They won’t weigh your hair down or make your scalp look oily.

3. Payment Questions

What payment methods do you accept?

We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.

Can I use Shop Pay, Apple Pay, or PayPal?

Yes — express checkout options like Shop Pay, Apple Pay, Google Pay, and PayPal are available at checkout. These will appear automatically based on your device and region.

When will I be charged for my order?

Payments are processed immediately when you place your order.

Why did my payment get declined?

Common reasons include insufficient funds, declined security checks, incorrect billing information, or bank restrictions. Try another card or contact your bank for more details.

Do you offer discounts or promo codes?

Yes! We occasionally run promotions, bundles, and limited-time discounts. If you’d like first access, join our email list.

4. Shipping Questions

How long does shipping take?

Standard shipping typically takes 3–8 business days depending on your location. During holidays or peak seasons, delivery times may vary slightly.

Do you offer free shipping?

Yes, we offer free shipping on orders.

Do you ship to P.O. boxes?

Yes, we ship to P.O. boxes. Please make sure to provide your complete and accurate shipping address to avoid any delays in delivery.

How do I track my order?

Once your order ships, you’ll receive an email with a tracking link. You can use it to check real-time updates.

5. Contact Questions

How can I reach your support team?

You can contact us directly through email at info@eloura.ca
or by using the "Contact Us" form on our website.

How long does it take to get a response?

Our team typically replies within 24–48 hours on business days. During busy periods, responses may take slightly longer.

Do you offer support through email, phone, or live chat?

Right now, we offer customer support primarily by email. Live chat or additional support channels may be added in the future.

How do I request a refund or return?

Simply contact our support team with your order number and email used at checkout. We’ll guide you through the return or refund process based on our policy.